What We Do
Economic Support Specialists are here to help individuals and families access public assistance programs. They determine eligibility, process applications, and manage ongoing cases for programs such as:
- BadgerCare Plus
- Caretaker Supplement Payments
- FoodShare
- Medicaid
- Wisconsin Shares Child Care Subsidy
How to Apply
There are four ways to apply for benefits:
1. By Phone
Call the Great Rivers Call Center: 1-888-283-0012
Hours:
Monday, Tuesday, Thursday, Friday
8:00 am to 4:00 pm
Wednesday
8:00 am to 11:00 am
2. Online
Visit ACCESS Wisconsin
3. By Mail or Fax
P.O. Box 5234
Janesville, WI 53547-5234
Fax: 1-855-293-1822
4. In Person
Contact Great Rivers Consortium to schedule an appointment
Helpful Contacts and Resources
- Member Services (ForwardHealth Card): 1-800-362-3002
- Health Maintenance Organization (HMO) Specialist: 1-800-291-2002
- Quest Card Services (FoodShare): 1-877-415-5164
- Request a replacement card
- Check QUEST card balance
- Veyo Medical Transportation: 1-866-907-1493
- Report Public Assistance Fraud: 1-877-865-3432
- Find a Healthcare Provider, visit ForwardHealth Provider Search
Know Your Rights
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at 800-877-8339.
To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form (PDF). You can also get this form by calling 833-620-1071 or by writing a letter addressed to USDA. The letter must contain the complainant's name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to:
By Mail:
Food and Nutrition Service, USDA
1320 Braddock Place, Room 334
Alexandria, VA 22314
By Fax:
1-833-256-1665 or 1-202-690-7442